1. Introduction

Welcome to Verdant Vibes Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website gardens-decors.com and all purchases made through our site. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

Verdant Vibes Shop specialises in providing high-quality garden and home decoration products, including artificial Christmas trees, garden ornaments, wildlife feeding supplies, and seasonal decorations to enhance your living spaces and create memorable celebrations.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these Terms
  • Not use our website in any way that could damage, disable, or impair the site
  • Not attempt to gain unauthorized access to any part of the website or any systems connected to the website

You are responsible for ensuring that the products you purchase comply with local laws and regulations in your country, particularly regarding garden care products and wildlife food items.

3. Products and Services Description

Verdant Vibes Shop offers a carefully curated selection of:

  • Artificial Christmas trees and decorations
  • BBQ and outdoor heating equipment
  • Bird and wildlife food and feeders
  • Candles, lanterns, and garden lighting
  • Canvas, diorama, and display scenes
  • Garden furniture, ornaments, and care products

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colours and textures will exactly match the actual product.

All product descriptions are subject to change at our discretion. We reserve the right to discontinue any product at any time.

4. Order and Payment Terms

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We will send you an order confirmation email once your order is received. This email represents our acceptance of your order and formation of a contract between you and Verdant Vibes Shop.

Pricing and Payment

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping

We ship to most countries worldwide, excluding parts of Asia and some remote areas. We offer two shipping options:

  1. Standard Shipping (£12.95): Shipped via DHL or FedEx, delivery within 10-15 days after dispatch
  2. Free Shipping: Available for orders over £50, shipped via EMS, delivery within 15-25 days after dispatch

Orders are typically processed within 1-2 business days after payment confirmation. Delivery times may vary depending on your location and customs processing.

Cancellations

You may cancel your order within 14 days of receipt without giving any reason. To exercise your right of cancellation, you must inform us of your decision by clear statement using our contact details provided.

5. Returns and Refunds Policy

Returns Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Condition Requirements

To be eligible for a return:

  • Items must be unused, unassembled, and in the original packaging
  • All tags must be attached
  • You must have the receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used bird and wildlife food
  • Opened chemicals, fertilizers, or garden care products
  • Used or damaged items
  • Products that have been assembled after delivery

Return Process

To initiate a return:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Include your order number and product details
  3. Wait for approval and Return Merchandise Authorization (RMA) number
  4. Securely pack the item with the RMA number clearly visible
  5. Ship to the address provided using a tracked service

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. The refund will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your account

Original shipping costs are non-refundable. For exchanges, we will cover standard shipping for the replacement item.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Verdant Vibes Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. The “Verdant Vibes Shop” name and logo are trademarks of our company.

7. Liability Limitations

Verdant Vibes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your access to or use of, or inability to access or use, the website
  • Any conduct or content of any third party on the website
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the website
  • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the website

Our total liability to you for any claim arising out of or relating to these Terms or use of the website shall not exceed the amount you paid to us in the six months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and share your personal information. By using our website, you consent to our collection and use of personal data as outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically for any updates.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Verdant Vibes Shop, 40 Station St, Birmingham, GB B3H 8IH