Returns & Exchanges

At Verdant Vibes Shop, we take pride in offering high-quality garden decorations, festive products, and outdoor living essentials to help you create beautiful spaces and memorable celebrations. We want you to be completely satisfied with your purchase. If you’re not happy with an item, our straightforward returns and exchanges policy is here to help.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order. Please note that all returned items must be in their original condition: unused, unassembled, and in the original packaging with all tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Our Customer Service Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
2. Wait for Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
3. Pack and Ship the Item: Securely pack the item in its original packaging, include the RMA number clearly on the outside of the package, and ship it to the address provided. We recommend using a tracked shipping service for your protection.
4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
• PayPal: Refunds are processed within 24-48 hours of approval and may take 3-5 business days to appear in your account.

Please allow up to 10 business days for the refund to be fully processed, depending on your financial institution.

Non-Returnable Items

To ensure the health and safety of our customers, certain products cannot be returned or exchanged due to their nature:

• Bird & Wildlife Food: For hygiene reasons, opened or used packages of bird and wildlife food cannot be returned.
• Garden Care Products: Opened chemicals, fertilizers, or similar garden care items are non-returnable.
• Used or Damaged Items: Products that have been assembled, used, or damaged after delivery are not eligible for return.

If you receive a damaged or defective item, please contact us immediately at [email protected], and we will gladly assist you.

Return/Exchange Request Template

To help you get started, here’s a template you can use when emailing us: