Welcome to the Verdant Vibes Shop FAQ page. We’re here to help you create your perfect outdoor sanctuary and festive celebrations. Below, you’ll find answers to the most common questions about our products, delivery, and services.
Our Products & Inspiration
What types of products does Verdant Vibes Shop specialise in?
We specialise in curating a harmonious blend of products to enhance your outdoor living and festive celebrations. Our range includes Garden Decoration & Lighting, Garden Ornaments, Garden Furniture, BBQs & Outdoor Heating, and a comprehensive selection of Christmas items, from Artificial Christmas Trees and Decorations to beautiful Display Scenes & Landscaping. We also offer products for wildlife enthusiasts, such as Bird & Wildlife Food and Feeders.
How do I care for my garden ornaments and Christmas decorations?
Each product is unique. General care instructions include storing indoor items away from direct sunlight to prevent fading and cleaning outdoor pieces with a soft, damp cloth. Specific care details can be found on the product packaging or information leaflet included with your order. For delicate items like Canvas & Diorama pieces, we recommend handling with care and dusting gently.
Ordering & Account Management
How do I create an account?
You can create an account during the checkout process by choosing to save your information for future purchases. This allows you to track orders, view your order history, and enjoy a faster checkout experience next time you shop with us.
I’ve forgotten my password. What should I do?
On the login page, simply click the “Forgot Password” link. You will be prompted to enter your email address, and we will send you a link to reset your password securely.
Payment & Security
What payment methods do you accept?
To ensure a secure and convenient checkout, we accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer payment through the trusted PayPal platform.
Is my payment information secure?
Absolutely. We take your security seriously. Our website uses advanced encryption technology to protect all your personal and payment information, ensuring your transaction is safe and secure.
Delivery & Shipping
Where do you ship to?
We are delighted to ship our products worldwide, bringing a touch of verdant beauty to global customers. Please note that we are currently unable to deliver to some parts of Asia and a few remote regions.
What are my delivery options and costs?
We offer two reliable shipping options to suit your needs:
- Standard Shipping (£12.95): Shipped via DHL or FedEx. Orders are processed in 1-2 business days, with delivery typically taking 10-15 business days after dispatch.
- Free Shipping: For all orders over £50, shipped via EMS. Orders are processed in 1-2 business days, with delivery typically taking 15-25 business days after dispatch.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your unique tracking number. You can use this number on the courier’s website (DHL, FedEx, or EMS) to follow your parcel’s journey right to your doorstep.
Why is my delivery taking longer than estimated?
All delivery times are estimates. While we strive for punctuality, occasional delays can occur due to factors beyond our control, such as public holidays, adverse weather conditions, or customs procedures. Your patience and understanding are greatly appreciated.
Returns & Refunds
What is your returns policy?
We want you to be completely inspired by your purchase. If you are not satisfied, you may return most new, unopened, and unused items in their original packaging within 15 days of receipt for a refund. Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is faulty or incorrect.
How do I start a return?
Please contact our dedicated customer service team at [email protected] to initiate a return. Include your order number and the reason for the return, and we will guide you through the process.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original method of payment.
Further Assistance
We hope this FAQ has answered your questions. If you need further assistance, our dedicated team is always here to help you. Please do not hesitate to contact us at [email protected].
Thank you for choosing Verdant Vibes Shop to help you cultivate your perfect space.